Dealing with Difficult Behaviour

Tips for dealing with difficult behaviour during workshops, meetings and training sessions

People sometimes behave in various difficult ways during workshops, meetings and training sessions. Dealing with them is a matter of judgement and experience, as are most training skills. The tips which follow are to be accepted, rejected, considered or tried out at your discretion.

Notice that this article is about Difficult Behaviour - not Difficult People or Problem People. This is not to say that there is no such things as difficult or problem people - it's just more productive for us to consider behaviour we have difficulty with.

The categorisation which follows is not really intended to be a set of boxes to classify people into, but to be a breakdown of problems into simple categories so that they can be considered.